SugarCRM has got to be the most complete opensource project I’ve ever seen. It’s a web based Customer Relationship Manager which let’s you track your clients, projects, leads, sources… it’s all there. At first glance it seems like way too much, BUT as you play with this system, it very easily allows you to deactivate fields, tabs, alter the setup and so on. I’ve been using it for only a day, so please don’t understand my post as being the end-all be-all solution… more of a “Wow, i just stumbled on to this and it seems incredible”. I’m currently plugging in all my clients, projects, users, altering the applications layout and so on.
I’ve been involved in many discussions lately of finding a suitable CRM. I think the biggest problem in trying to find one has been we’ve all been calling these systems Content Management Systems when in fact there not. Content Management is a system to edit content. Customer Relation is the key.
Give it a try and let me know what you think. Enjoy!